Customer Support Outsourcing

Experience has demonstrated that exceptional, prompt, and empathetic customer support boosts retention in markets with increasing lifetime value of users and competitive environments. Excellent support is crucial for crypto projects and blockchain technology, where customer trust is of utmost importance.

During onboarding, our success team thoroughly gathers information on your processes, workflow, and internal procedures that influence user experience. Profound knowledge of your crypto project is vital for empathizing with users and customers. We collect all knowledge bases, training materials, and FAQs, creating comprehensive playbooks to help our agents connect with your customers effectively.

Outsourcing customer support to BUNCH not only ensures high-quality service for your crypto projects, but also allows you to focus on your core business. We cater to various types of projects on platforms such as Telegram, Discord, Slack, and numerous CRM systems. By handling the complexities of managing crypto and blockchain customer inquiries, we free up your time and resources for what matters most to you.

Transforming a minor service setback into a happy customer is a feat that only outstanding customer support can accomplish. Working with various customer relationship management (CRM) software and tools, we adapt to and streamline your operations, guaranteeing exceptional crypto customer service support.