Outsourcing Services
Data annotation
image annotation
Semantic Segmentation
Audio Transcription
text annotation
video annotation
Sentiment Analysis
data labeling
content moderation
Social media moderation
video moderation
comments moderation
customer support
SaaS customer support
E-commerce customer support
Apps customer support
sales@meetbunch.com
Blog
About
SERVICES
Outsourcing Services
Data annotation
Image annotation
Semantic Segmentation
Audio Transcription
Text annotation
Video annotation
Sentiment Analysis
Data labeling
content moderation
Video moderation
Social media moderation
Comments moderation
customer support
SaaS Customer support
E-Commerce Customer Support
Apps customer support
sales@meetbunch.com
INDUSTRIES
Industries
INDUSTRY 1
First industry Field
Second industry Field
Third industry Field
INDUSTRY 2
First industry Field
Sencond industry Field
Third industry Field
Fourth industry Field
INDUSTRY 3
First industry Field
Second support for e-commerce
Third industry Field with two lines of text title
sales@meetbunch.com
sales@meetbunch.com
Glossary of terms
Browse for definitions about tasks and processes performed in tech industries. Most terms have never had clear boundaries, but there are common understandings of terms that we list here.
Artificial Intelligence
Machine Learning
Pattern Recognition
Image Annotation
Supervised Learning
Sentiment Analysis
Labeled Training Data
Bounding Box
Artificial Intelligence (AI)
A/B Testing
Area Under the Curve (AUC)
Algorithm
Inductive Bias
Confirmation Bias
Bias-Variance Tradeoff
Boosting
Clustering
Computer Vision
Central Processing Unit
Data
Unstructured Data
Structured Data
Garbage In, Garbage Out (GIGO)
Human-in-the-Loop
Information Retrieval
Multi-Modal Learning
Multi-Task Learning
Gamification
Guidelines
Task
Big Data
Line Annotation
Metadata
Customer Support
Average Handle Time (AHT)
Response Time
Synchronous Response
Reliever Agent
Resolution Time
Agent
Asynchronous Messaging
Chat Support
COPC Certification
Customer Care
Customer Effort Score (CES)
Customer Experience (CX)
Customer Life Cycle
Customer Relationship Management (CRM)
Customer Satisfaction Score (CSAT)
Customer Service
Email Support
First Contact Resolution (FCR)
In-App Support
Multi-Channel Support
Net Promoter Score (NPS)
Omni-Channel Support
Self-Service Portal
Support Channel
Support Ticket
Telephony
Ticketing Systems
First Response Time
Business Process Outsourcing (BPO)
Domestic Outsourcing
Employee Satisfaction (ESAT)
Interactive Voice Response (IVR)
Nearshore Outsourcing
Offshore Outsourcing
Onshore Outsourcing
SMS Support
Customer Satisfaction
Ticket
Ticket Service Level Agreement (Ticket SLA)
Bilingual Agent
Subject Matter Expert (SME)
E-Commerce
Orders Processing
Customer-Centered Business
Empathy
Note
Public Reply
Refund
Order Cancellation
Escalation
Tier 1 Support
Tier 2 Support
Level 1 Support
Level 2 Support
Technical Support
Freshdesk
Freshchat
Zendesk
High Touch Support
Content Moderation
Back Office Support
Data Warehouse
Learning Management System (LMS)
Reply
Blockchain and Crypto
Know Your Customer Process (KYC)
ID Validation
Fraud Detection
Shared Liability
Data Security Compliance
Cryptocurrency
Distributed Ledger Technology (DLT)
Smart Contract
Challenger Banks
Digital Bank
Digital Native
Millenial
Unbanked/Underbanked
Fintech Ecosystem
Accelerator
Angel Investors
Venture Capital
Regulator
Comparison Site
Insurance on Demand
Digital Wallet
Payment Gateway
Anti-Money Laundering (AML)
Regulatory Sandbox
2-Factor Authentication
Blockchain
Airdrop
Initial Coin Offering (ICO)
Stablecoin
Gas
Bitcoin
Ethereum
Initial Public Offering (IPO)
Cryptocurrency Wallet
Crypto Space
Coin
Token
Bounty Program
Mining
Miner
Altcoin
Exchange
Cryptoasset
Decentralization
Decentralized Applications (dApps)
Node
Full Node
Lightweight Node
Masternode
Blocks
Microservices
Testnet
Mainnet
Wallet
Hard Wallet
Soft Wallet
Fork
Hard Fork
Soft Fork
Tokenomics
Token Model
Ambassador Program
Bag Holder
Bull Market
Bear Market
Utility Token
Security Token
Initial Coin Circulation (ICC)
Presale
Public Sale
Whitepaper
Litepaper
Social Impact
Trader
Token Supply
Market Cap
Circulating Supply
Lock-up Period
Token Generation Event (TGE)
Consensus
Repository
Developer
Proof-of-Work
Proof-of-Stake
Mining Pool
Ethereum Request for Comments (ERC-20)
Asymmetric Cryptography
Public Keys
Private Keys
Cloud
Cloud Mining
Community Management
Forum
Moderation
Social Media Support
Chatbot
Community
Community Manager
Community Guideline
Demo
Evil Points
Troll
Scammer
Impersonator
Shiller
Off Topic
Daily Active Users (DAU)
Monthly Active Users (MAU)
Stickiness
Engagement
Moderator
Newbie
Super User
User Acquisition
Ban
Restrict
Block
Channel
Group
Discord
Telegram
Bitcointalk
Reddit
Facebook
Medium
Quora
Instagram
Product Hunt
Private Message (PM)
Direct Message (DM)
Chat
Chat Bubble
Warning
Desktop Version
Pinned Message
Seed Account
Virality
Ask Me Anything (AMA)
Tag
Bio
Feed
Subreddit
Hashtag
Meme
Mention
Organic Reach
Phishing
Subtweet
Thread
Trend
Twitter
Github
Processes
Calibration Period
Queue Management
Quality Assurance (QA)
Accountability Matrix
Compliance
Accuracy
Efficiency
Audit (Task/Ticket Audit)
Sample
QA Report
Campaign
Campaign Standard Operating Procedure (SOP)
Process Optimization
Induction Session
Coaching
Coaching Session
Arrival Pattern
Full-Time Employee (FTE)
Utilization
Key Performance Indicator (KPI)
Go to HOME