Outsource your customer experience to our specialized teams
We deploy teams of service agents from L1 and L2 to technical support, ensuring you can focus on your product or service. At the same time, we utilize proven processes and most of your existing tools to enhance your business. Our agents can handle any volume, from a few weekly chats and calls to full dedicated teams of dozens of agents in multiple languages.
Keep conversations moving with reliable 24/7 support
First Contact Resolution
Resolve customer issues faster, with fewer unnecessary escalations.
Global Support Coverage
Keep customers supported across time zones, including nights, weekends, and holidays.
Customer Satisfaction
Deliver consistent customer experiences backed by dedicated QA and team management.
Expertise and Experience in Customer Service
At BUNCH, we transform your customer support into an asset for customer retention and satisfaction. Our specialized teams integrate seamlessly with industry-leading CRM platforms such as Zendesk, Helpscout, Intercom, Freshdesk, and Salesforce Desk.
We learn from your existing support tickets and design tailored training programs to meet your quality assurance standards, ensuring our agents are prepared to handle every aspect of SaaS support, eCommerce helpdesks, and in-app live chats. By scaling agents on demand and delivering periodic QA reports, we provide you with constant oversight and peace of mind.
Trusted by
More Than Agents
A Managed Team
Access experienced agents and tailored workflows to free up your internal team. Benefit from 24/7 coverage designed around your unique customer needs.
Industry-Proven CX Experts
Get expertise in SaaS, eCommerce, FinTech, and Tech, backed by a track record of success since 2018.
24/7 Omni-Channel Support
Seamless support across all channels (chat, voice, etc.) available 24 hours a day, 7 days a week.
Exceptional Quality Assurance
Rest assured that our specialist team (Team Leads, Workforce Managers, QA) keeps your customer service high quality and consistent.
Scalability You Can Trust
We seamlessly adapt to your scaling needs, integrating with your existing guidelines for a smooth transition.
Customizable Support Solutions
Choose the model that fits your needs: dedicated teams, shared services, seasonal support, or flexible downsizing.
CUSTOMER SUPPORT SERVICES
SaaS Customer Support
Support your customer and secure user retention
Ecommerce Customer Support
Uplift user loyalty and conversion with 24/7 support
Apps Customer Service
Provide 24/7 support and troubleshooting for app users
Customer Support Outsourcing for Crypto
Engage with your users and build trust in your crypto community
Put AI to work, with real people behind it.
We help you set up and manage AI-powered support workflows that handle routine questions and keep response times low. But when conversations become complex, emotional, or outside the script, our specialists step in. From understanding frustrated customers to resolving edge cases and making judgment calls, our people bring the empathy and context AI can’t replace
Building Your Support Team
BUNCH builds and trains dedicated customer service and technical support teams tailored to your business. We audit your workflows and train specialists to provide flexible, 24/7 coverage as you scale.
Choose Plan
Choose the team size, channels and coverage you need.
Kick-Off Call
Share your processes, CSAT goals and requirements.
Onboarding
Train the team on your workflows and quality standards.
Integrate Systems
Set up your tools, escalation paths, and reporting processes.
Launch Support
Go live with ongoing QA and management.
PROUD OF OUR TEAM
Meet our specialists team. Most of our employees are young top-talent in the Philippines and Indonesia, international tech labor hubs that nurture an ambitious, non-entitled youth deeply motivated by two core values rooted in their culture: career and family.
Our vision is to create a rich fabric of opportunities to grow our team’s careers and to sustainably support their families. This is essential in fast-developing societies where the aspirations of most families rest on the talent of the young and their careers in the new tech economy.
Talk to a Bunch Expert Today
Tell us what you’re ticket volume is and the coverage you need.
Frequently Asked Questions
Explore answers for the most common questions from our trusted partners and clients
Do You Provide Chat, Phone, and Email Support?
BUNCH manages customer support across chat, phone, and email, so your customers can reach you through their preferred channel.
What Customer Support Channels Does BUNCH Handle?
BUNCH handles customer support across the channels and platforms your customers already use, including email, live chat, social media, calls, ticketing systems and online communities. Our teams can work directly inside your existing software stack and communication platforms, including Zendesk, Intercom, Freshdesk, Salesforce, WhatsApp, Discord, Slack, Skype, Cignal and Oneify, as well as other tools that fit your workflow.
What Types of Companies Outsource Customer Support?
Most modern businesses that interact directly with customers outsource customer support to specialized providers like BUNCH. This is especially common in SaaS, e-commerce, fintech, crypto, healthtech and prediction markets, where customer volume, product complexity and the need for 24/7 coverage can make in-house support difficult to scale.
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