Customer Support Outsourcing

Behind Every Great Tech Product Is a Great Support Team

BUNCH designs and allocates teams of experienced specialists to handle your customers with the highest customer experience standards.

We handle chat support inquiries — mainly Intercom, Zendesk Chat, Freshchat, and other proprietary platforms, as well as major ticket helpdesk platforms. We take over your Zendesk, Helpscout, Intercom, Freshdesk, Salesforce Desk, and other CRM platforms. We also handle inbound and outbound phone calls.

Human talent is the heart of our organization. All our specialists count with experience handling customer service for global tech products such as Uber, Airbnb, and Google to name a few.

Our agents work in different shifts up to 24/7, servicing your customers whenever they need you, while you focus on growing your product.

What's Included: Tailored Processes, 24/5 Management Team, QA, and Instant Peace of Mind

BUNCH learns first from your historical support tickets and customer interactions. We study your inquiries arrival pattern (in what time windows your customers require your attention the most), existing dependencies, and major KPIs important for your business and your current workflow.

We design the team (from junior and senior agents up to SMEs), agents' schedule, escalations matrix, and CSAT strategy for your approval. You will receive Productivity and Utilization reports to keep track of your team's performance real-time. We tailor QA processes scoring Compliance, Accuracy, and Efficiency at agent and at service level.

From live date, count on our Senior Account Management Team available for you 24/5 — in all time zones.

How to Turn Your Product into a Customer-Centered Business

Successful tech products have something in common: a superior customer experience. On the background of an exceptional product lays a meticulous, human relation with its users.

Uplift Your CSAT Score Overnight

Simply put, we achieve high customer satisfaction rates (CSAT or NPS) focusing in 5 determining factors: Product Knowledge, Empathy, Responsivity, Cultural Alignment (tone of voice and brand identity) and Resolution.

From managers to specialists, we are committed to a continuous improvement in each of those areas scrambling to meet sky-high expectations.

Industry Specialized

SaaS
Increase customer retention.
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Ecommerce
Keep your customers recurrent and satisfied.
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Mobile and Web Apps
Keep your users engaged and retained.
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Scenario: Too much volume may lead to a compromise in quality

NEED TO ADDRESS THE LABOR INTENSIVE PROBLEM

BUNCH knows that image (or data) annotation is super labor-intensive. Your clients rely on you to deliver, often meeting aggrressive deadlines. Outsourcing image annotation makes plenty of sense especially in the long run. 

The way things are going with technological advancements, there will definitely be a greater need for AI practices such as Image Annotation in the very near future.

HIRE SPECIALISTS AND BUILD TEAMS TO HANDLE HIGH VOLUME

There's only so much you can automate and there's only so much you can do in-house. The solution is to hire more dedicated staff to take on the more labor-intensive tasks. 

Minimize errors and manage higher volumes by outsourcing your Image Annotation tasks to BUNCH.

GET A QUOTE ON PHOTO RETOUCHING
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Scenario: Not having specialist teams working on specific data

NEED TO STREAMLINE THE PROCESS

Analyzing different forms of data in one go may be difficult to undertake and manage. Producing bad results will be spotted by your AI clients. Image Annotation is no different and should be handled by specialists.

BUILD DIFFERENT TEAMS FOR SPECIFIC DATA

The different types of Image Annotation is endless. From satellite maps to comic speech bubbles, a team of specialists can dedicate themselves to a different type of image annotation and can work around the clock to provide your business with the best results.

GET A QUOTE ON PHOTO RETOUCHING
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We make business personal. Let’s get started

Despite having one of the most affordable pricing structures, we compete in flexibility, talent acquisition, and processes. We want to hear from you. Share your challenge with us and we will send you a quote in less than 24 hours.

All BUNCH specialists have experience working for technology companies such as Uber, Google, Facebook, and Shopify among others.

Get a proposal for Customer Support Outsourcing
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