Outsourcing Customer Service Support

For E-Commerce

Upgrade your customers to lifetime fans. Outsource your customer support and have it be handled by real-time specialists, 24/7.

Transforming a minor service setback into a happy customer is something only a great customer support service can achieve. Covering every time zone, our specialists work hand-in-hand with your operations team to provide exceptional customer support with real-time response rate.

Working with customer relationship management (CRM) software and tools including ZenDesk, Freshdesk, and Salesforce Desk (to name a few), we adapt to and streamline the way you do business, ensuring exceptional customer service support.

Scenario: Your inbox is full of the same inquiries

USING EMAIL TO ANSWER REPETITIVE INQUIRIES

If you're still answering inquiries from your email inbox, things will start to flood and eventually become repetitive. A customer relationship management (CRM) tool will benefit your business.

With so many options around, deciding which one is right for you may prove to be a road block.

UPGRADE YOUR CURRENT SYSTEM & HIRE DEDICATED SPECIALISTS

At BUNCH we will not only provide you with specialists to handle repetitive inquiries but also strive to improve your customer support process.

Choosing from an array of CRM tools including Zendesk, Freshdesk, Salesforce Desk and others will be a decision made by BUNCH and your business to see which tool aligns with your business processes and strategy.

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Scenario: Need customer support to cover our of office hours

LIMITED SUPPORT

Your E-Commerce business needs customer support around the clock. There's nothing worse than having to wait until the next morning for a customer support ticket to be answered to.

Just define your main KPIs and Bunch will take care of the rest. We will hire, accommodate the team to seasonal peaks, and scale up or scale down the team. Get additional skills in days, not months. Just focus in the big picture while enjoying an efficiency boost.

BUILD A TEAM OF AROUND THE CLOCK SPECIALISTS

A simple solution would be to hire a small team of specialists to work outside of your office hours. Every customer support ticket should at least be answered to within a set specific time. 

Customers know when inquiries take too long to respond to, save your business the embarrassment and have someone covering your customer support around the clock.

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Customer Support for E-Commerce Pricing

We reinvented the outsourcing model. Pay a single invoice a month including Talent Recruiting, Training, Equipment, Reporting and Headcount. All in.
full time specialist
$1,150 to $1,300 /mo

A full dedicated specialist
Part of your team
Custom shifts
Maximum dedication

24/7 coverage
$1,400 to $6,500 /mo

Wide range of tickets volume
Upscale & Downscale fast
Any support channel
Lowest AHT

Get a proposal here

Make your customers come back for more

We want to hear from you. Share your challenge with us and we will send you a quote in less than 24 hours.

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