Outsourcing Ecommerce Customer Service Support
For eCommerce and Marketplaces
Deliver exceptional customer experience to your clients with our outsourced CX teams, highly trained in the e-commerce industry. Our specialists handle everything from refund requests, returns, product information, and GPT support. Outsource your customer support to our real-time specialists, who are available 24/7 and cover every time zone. Our teams work closely with your operations team to provide fast, efficient customer support with real-time response rates.
Get a proposal in less than 24 hours
Upgrade Your Customers to Lifetime Fans
Transforming a minor service setback into a happy customer is possible with our exceptional customer support service. Our team uses customer relationship management (CRM) software and tools, including ZenDesk, Freshdesk, and Salesforce Desk, to streamline how you do business and ensure exceptional customer service support. We learn from your existing tickets, processes, and customer satisfaction standards (CSAT) to onboard your new outsourced team. It is well-known that 87% of customer satisfaction in e-commerce is impacted by customer service. Our service ensures:
1. Quick turnaround time by allocating multiple support agents at different time zones to minimize turnaround time,
2. Product and processes knowledge about your catalog and returns, which is key to resolving issues in the first interaction and minimizing total resolution ticket time, and
3. A human touch to make an impact in your relationship with your customers.
Our agents use GPT-based AI tools to multiply efficiency while being trained to offer a custom solution for each unique person and situation.
Outsourcing Ecommerce Customer Service Support
High-Touch Project Management
Receive instant response, feedback and support from our dedicated 24/5 account management team
Flexible Pricing
Get a custom plan with elastic pricing models that fit your tasks volume, platform and saesonality
Scalable Workforce
Our elastic workforce allows you to scale up from a handful of agents to dozens in days
Accuracy Culture
Continuous training and rigorous QA complemented by double-pass techniques secure the highest accuracy
In-House Specialists
Our fully managed in-house specialists teams enable perfect accuracy and full compliance with your guidelines
Project Calibration
We will process a sample of your tickets and come back to you with proposed productivity estimates and quality thresholds
Dashboard Mastery
Our exposure to different dashboards enables us to handle high-volume and multi-user annotation at exceptional efficiency standards
Your Data is Yours
Your content remains secure and confidential. Our in-house team is under strict NDA to protect your business confidentiality
Compliance Above Standards
We meet international compliance standards for data handling and processing, security, confidentiality, and privacy
Kickstart your E-Commerce Customer Support in days, not weeks
Share your challenge with us and we will send you a quote personally in less than 24 hours.
Get a proposal in less than 24 hours
E-Commerce Customer Support Outsourcing Pricing
- Full-time dedicated agents
- Complimentary QA audits
- Custom shifts or 24/7
We reinvented the outsourcing model with flexibility in mind.
We set full-time teams and work on one-time projects of all sizes.