BUNCH was founded in late 2017 with the goal of filling the cultural gap between tech companies in need of scalability and outsourcing firms flush with talent.
The challenge was to sync a large team of uniquely talented specialists with clients in diverse industry niches around the world with the precision of a Swiss watch.
During our time working in the tech industry, we faced the common struggle of balancing tight budgets and scaling teams across multiple geographies. We experienced the operational pains of increasing headcounts allocated to tasks that could easily be outsourced.
At this stage in our careers, we were living in the Philippines steadily growing our products. We were very aware of the amazing quality of local tech talent, so we gave local outsourcing companies a try.
Our first attempt failed because we found a cultural misalignment between outsourcing providers and our company. It was impossible to integrate a remote, outsourced team within our organization that could also share the same spirit and values.
Most outsourcing providers are completely process-oriented. This does not align with the tech industry, which is talent and goals-oriented. The unique skills required by the tech workforce simply cannot be unleashed in a traditional corporate setting.
We have directed our efforts towards the sectors that we believe will shape the future of technology over the next 10 years. Specifically, BUNCH is focused in the following areas:
• SaaS, Social apps and eCommerce
• Artificial Intelligence and Machine Learning
• Blockchain & Crypto
This has allowed our clients to experience growth with a fraction of the operational hassles. Our clients appreciate our flexibility and regularly take advantage of our ability to adapt to their changing needs.
In less than two years of operations, we have built trusted relationships with dozens of tech companies and helped them scale faster and more efficiently.
Our team has grown to 60 employees (and counting) and we handle thousands of customer service tickets for our clients and millions of image annotations every single week.
For a large chunk of our clients, we have become their one-stop outsourcing shop and a trusted partner that understands the essentials of their growth and allocates the right talent to fuel it.
Our strategic bet on laser-focused services for high-growth tech companies has found a clear market fit.
The journey was never a walk in the park. After trial and error in process design, we uncovered the formula that drives our success:
1. Delivering high-value, high-flexibility services for global tech companies.
2. Our senior management team is available 24/5 enabling instant feedback to our clients; we help them designing custom processes in the areas we are experts, outlining teams completely tailored to their existing organizations, and we use technology for every single task that can be automated leaving humans to what we do best: building relationships and designing processes
3. Building a strong team culture that mentors talent, allows solid and fast career growth by offering custom career paths to each individual, plus above-the-market benefits for everyone
This simple formula is fueling unprecedented success and shaping the scalability of our future.
Carlos and Rod — Founders at BUNCH
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