Customer Service Support Outsourcing

For SaaS

Behind a great product there is a great Support team

BUNCH learns from your existing support tickets, designs training papers to meet your QA standards, and scales agents on demand in order to meet your customer support needs. You will receive periodic QA reports, and instant peace of mind.

Our specialists take care of SaaS support, eCommerce helpdesks, and in-app live chats. We integrate seamlessly with your Zendesk, Helpscout, Intercom, Freshdesk, Salesforce Desk, and other CRM platforms.

Our agents work in different shifts up to 24/7, servicing your customers while you focus on growing your product.

Scenario: Get rid of your repetitive inquiry woes

THE SAME INQUIRIES AGAIN AND AGAIN

If you find yourself answering the same inquiries day in, day out, you really need to look into automating the process. By automating, it will save you time and cost so you can focus on the core objectives of the business.

SaaS companies in particular receive plenty of inquiries including inquiries about features, pricing, trials, subscriptions etc. Outsourcing inquiries will definitely streamline your process.

AUTOMATE YOUR SUPPORT

When we refer to the term 'Automate' we mean to outsource. We can package customised customer support options who can take care of all of your customer support inquiries or even just the basic inquiries (Segmented by L1, L2, L3 etc). Streamline the process by hiring specialists to handle the volume of repetitive inquiries. 

If an inquiry needs to be escalated, our specialists will act and escalate where necessary.

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Scenario: Getting seasonal peaks of inquiries

BUSY PERIODS HOLDING YOU BACK

Due to whatever reason, you may see sharp rises in inquiries at different times of the year. This can be due to upgrades, bugs or marketing efforts. Don't let these peaks drag your customer service down.

FLEXIBILITY

Our flexible terms means you can hire specialists for short or long term. Working at any shift of the day, having specialists covering your seasonal peaks is priceless. Why make do with what you have when there are more efficient options for you.

At a later point you may hire 5 specialists to take care of the Background Checks.

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Customer Support Specialists Pricing

We reinvented the outsourcing model. Pay a single invoice a month including Talent Recruiting, Training, Equipment, Reporting and Headcount. All in.
full time specialist
$1,150 to $1,300 /mo

A full dedicated specialist
Part of your team
Custom shifts

24/7 coverage
$1,400 to $6,500 /mo

Wide range of tickets volume
Upscale & Downscale fast
Lowest AHT

Get a proposal here

Build better relationships with your customers

We want to hear from you. Share your challenge with us and we will send you a quote in less than 24 hours.

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