Outsourcing Customer Service for SaaS

SaaS Customer Support Services

Deliver the highest customer experience to your users with our Customer Service teams. We specialize in SaaS support, understanding the critical role that customer experience plays in customer retention. We allocate teams of customer support agents working in different shifts, ensuring availability when your users are most active.

We offer chat, phone, and email support for comprehensive customer service
Our 24/7 coverage ensures that we can attend to your users instantly
Our fully managed services take care of everything from onboarding to team allocation, QA, and reporting
Our full-time agents work up to 24/7 in shared teams, providing seamless and efficient customer support

Get a proposal in less than 24 hours

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HIGH TOUCH CUSTOMER EXPERIENCE

Behind a Great SaaS Product Is a Great Support Team

BUNCH learns from your existing support tickets, designs training papers to meet your QA standards, and scales agents on demand in order to meet your customer support needs. You will receive periodic QA reports and instant peace of mind.

Our specialists manage SaaS support, eCommerce helpdesks, and in-app live chats. We integrate seamlessly with your Zendesk, Helpscout, Intercom, Freshdesk, Salesforce Desk, and other CRM platforms.

Our agents work in different shifts up to 24/7, servicing your customers while you focus on growing your product.

Our customer support agents are trained in using AI tools to optimize their responses, while still providing a personal touch to customer interactions
We prioritize fast and effective responses to help build trust with your customers and increase satisfaction
Our dedicated account managers are available in your timezone to ensure seamless communication and support
ONBOARDING YOUR FULLY-MANAGED SAAS SUPPORT TEAM

How We Onboard Your Outsourced SaaS Customer Service Team

Our Customer Success team designs the optimal team for your product based on proven best practices to optimize efficiency and quality answers, resulting in higher customer satisfaction.

Phase 1 - Discovery: We study your product support guidelines, pain points, and roadblocks, as well as sweet and bitter features, process dependencies, and arrival patterns (when your tickets occur). We discuss your tone of voice and conversational style that resonates with your users, inspect your KPIs, audit historical data, and map the most common support scenarios. We also understand your tech stack and current workflow. In essence, we absorb the information needed to design the service and the team.

Phase 2 - Definition: Our action plan includes support documentation, FAQs, team supporting documentation, SLAs (Service Level Agreements) for tickets/calls, workflow recommendations, and training materials for new agents. We also define agent schedules and a QA strategy with scorecards that weigh what is most important to your SaaS users.

Phase 3 - Launch: We mobilize the team, assign an account manager in your time zone, and ramp up to take over your tickets. We continuously monitor QA using independent audits and scorecards and report monthly with the main KPIs, user highlights, and more. Our goal is to provide you with peace of mind.

Full service consulting for launching outsourced customer support
Customized approach based on your existing materials and processes
QA audits and reporting included
Dedicated account manager in your time zone

Outsourcing Customer Service for SaaS

High-Touch Project Management

High-Touch Project Management

Receive instant response, feedback and support from our dedicated 24/5 account management team

Flexible Pricing

Flexible Pricing

Get a custom plan with elastic pricing models that fit your tasks volume, platform and saesonality

Scalable Workforce

Scalable Workforce

Our elastic workforce allows you to scale up from a handful of agents to dozens in days

Accuracy Culture

Accuracy Culture

Continuous training and rigorous QA complemented by double-pass techniques secure the highest accuracy

In-House Labelers

In-House Specialists

Our fully managed in-house specialists teams enable perfect accuracy and full compliance with your guidelines

Project Calibration

Project Calibration

We will annotate a sample of your images and come back to you with proposed productivity estimates and quality thresholds

Dashboard Mastery

Dashboard Mastery

Our exposure to different dashboards enables us to handle high-volume and multi-user annotation at exceptional efficiency standards

Your Data is Yours

Your Data is Yours

Your content remains secure and confidential. Our in-house team is under strict NDA to protect your business confidentiality

Compliance Above Standards

Compliance Above Standards

We meet international compliance standards for data handling and processing, security, confidentiality, and privacy

Kickstart your Customer Service for SaaS in days, not weeks

Share your challenge with us and we will send you a quote personally in less than 24 hours.

Get a proposal in less than 24 hours

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Customer Service for SaaS Rpicing

Full-Time Agents
$1,100 to $1,350/mo
  • Full-time dedicated agents
  • Complimentary QA audits
  • Custom shifts or 24/7

We reinvented the outsourcing model with flexibility in mind.

We set full-time teams and work on one-time projects of all sizes.

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