Fully Managed Content Moderation Services at Scale
Enforce your moderation and community guidelines on any content volume with highly experienced content moderation teams. We handle 24/7 moderation on multiple platforms and arrange custom shifts to support your volume peaks. Vet, moderate and categorize content with zero backlogs.
BUNCH allocates dozens of moderators to different time zones to minimize response time to content threats to user-generated content like video streaming, images, posts, text, social media comments and more.
Let’s Build Your Moderation Team. Tell Us What You Need.
Accuracy
Maintain consistent moderation decisions through training, calibration, and ongoing QA.
Moderation Coverage
Keep your platform monitored across time zones, including nights, weekends, and holidays.
Team Management
Every team is supported by Team Leads, QA, and management to keep performance consistent.
Fully Enforce Your Guidelines in Real-Time
BUNCH provides trained and experienced content moderators who are ready to meet your moderation volume expectations in real-time. Our specialists detect content issues such as:
Spam, abuse, defamation, violence, copyright infringements, offensive language, plagiarism, profanity, nudity, pornography, or quality issues, repetitive posting, illegal behaviors and brand suitability.
Our specialists moderate content on your proprietary platforms and Facebook, Instagram, and other third-party media. Our content moderators use your brand or community guidelines to act accordingly and closely monitor anything out of line. Our content moderation specialists are scalable, flexible and will fit into your business process seamlessly.
More Than Moderators.
A Managed Team.
Content moderation is more than reviewing posts. You need people who understand your guidelines, consistent decision-making, quality checks, escalation processes and management behind the operation.
BUNCH builds the structure around your moderation team so your internal team doesn’t have to manage every queue, shift, escalation, or quality issue.
Trained Moderators
Teams trained on your community guidelines, policies, examples and edge cases.
Ongoing QA
Quality checks and calibration help identify inconsistencies and improve moderation decisions over time.
Team Leads & Management
Dedicated operational support keeps workloads, escalations and performance on track.
24/7 Coverage
Build coverage around your content volume, time zones, peak periods and response requirements.
Flexible Scaling
Scale your team up or down as content volume changes without rebuilding the operation from scratch.
Outsource Content Moderation Teams that Scale with your Content
Your moderation team is ready when your content is. We study the arrival pattern of your content and assign moderators, QA analysts, and managers to adapt to it, including 24-hour, 365 days.
Content comes in many forms. It can be a normal text or image post, a blog, an article, a live interview, comments and discussions, live stories or videos and images shared on online platforms.
Our specialists provide high-quality content categorization, where we tag, sort, and analyze different types of content, such as text, videos, images, audio, video streaming, live content and other types of media. We analyze the sentiment and intent behind the users and categorize them based on moderation guidelines.
Trusted by
TRUST & SAFETY SERVICES
Social Media Moderation
Protect the reputation of your brand on social media platforms
Video Moderation
Enforce community guidelines in video content
Live Video Streaming Moderation
Monitor live video content and enforce community guidelines 24/7
Comments Moderation
Protect your brand image through comments management
Review Moderation
Moderate customer reviews for spam, abuse and policy violations at scale
UGC Moderation
Keep user-generated content and community messages safe and compliant.
Run A Safer Platform With a Managed Team
From daily content review to complex escalations, BUNCH provides the people and processes to keep your platform safe and your community protected.
Building Your Moderation Team
BUNCH builds and trains dedicated customer service and technical support teams tailored to your business. We audit your workflows and train specialists to provide flexible, 24/7 coverage as you scale.
Understand Your Content
Review your content, volume, policies and requirements.
Calibrate the Team
Test representative content and identify edge cases.
Build the Workflow
Set up workflows, QA, escalation paths and team structure.
Train & Launch
Train your team on your guidelines and quality standards.
Manage & Improve
Monitor performance, review quality and optimize.
Onboarding Your Outsourced Trust and Safety Team: Best Practices
When outsourcing your content moderation needs, ensuring that your community guidelines are followed meticulously is crucial. To achieve this, we start by studying your content and arrival patterns, identifying edge cases and exploring any ambiguities in your guidelines.
Our team understands that human decisions can be biased based on cultural insights, so we use moderation guidelines to ensure that decisions are unbiased. We then design a team that suits your community's needs, considering seasonality, escalation processes, and moderator playbooks.
Our training program focuses on your guidelines and examples, ensuring that our team is well-equipped to handle any situation that may arise. Finally, our supervisory team ensures that everything runs smoothly, providing regular reports to keep you updated on your community's moderation status.
PROUD OF OUR TEAM
Meet our specialists team. Most of our employees are young top-talent in the Philippines and Indonesia, international tech labor hubs that nurture an ambitious, non-entitled youth deeply motivated by two core values rooted in their culture: career and family.
Our vision is to create a rich fabric of opportunities to grow our team’s careers and to sustainably support their families. This is essential in fast-developing societies where the aspirations of most families rest on the talent of the young and their careers in the new tech economy.
Talk to a Bunch Expert
Tell us what you’re moderating, your content volume and the coverage you need.
Frequently Asked Questions
Explore answers for the most common questions from our trusted partners and clients
How Can Content Moderation Protect Brand Reputation?
Content moderation protects brand reputation by ensuring that user-generated content remains strictly aligned with community guidelines, brand values and legal compliance. When platforms allow unmoderated text, images, or videos to stay online, they risk being associated with toxic, illegal, or brand-unsuitable material that damages user trust and drives advertisers away.
Can Content Moderation Teams Work Across All Time Zones?
Yes, by using a managed services model, content moderation teams can operate across all time zones with continuous shift rotations. This ensures uninterrupted moderation coverage, allowing platforms to enforce community guidelines globally in real time, without gaps in protection.
Can BUNCH Moderate Content Across Multiple Platforms?
BUNCH content moderation teams can manage content across most social media platforms simultaneously, including Facebook, TikTok and Instagram, as well as proprietary and in-app digital communities.
When Do Content Platforms Need Content Moderation?
All online platforms require content moderation to filter out harmful material, protect users against spam and abuse, and ensure ongoing legal compliance. Typically, content platform owners start with in-house moderation, but move to an outsourced partner once content volume and arrival patterns start to exceed the capacity of the founding team.The right time to scale up depends on traffic volume and the potential brand risk of unmoderated content, as even a single bad post can cause lasting brand damage.
How Does Outsourced Content Moderation Work?
Outsourced content moderation works by integrating a dedicated team of external specialists directly into a client's existing moderation workflows to handle 24/7 review. While the client maintains full control over the community policies and guidelines, the outsourcing partner handles the sourcing, training, and daily supervision of all moderators.
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OUR LOCATIONS
BUNCH MAIN OFFICE (BGC)
Capital House, Room 910, 9th Avenue, BGC, Taguig, Metro Manila, Philippines
BUNCH CAVITE
Floor 9, CBC Asia Technozone, Emilio Aguinaldo Hwy, Bacoor, Cavite, Philippines