A Community Manager acts as a brand ambassador who also supervises a social group by enforcing community guidelines and maintaining harmony within the community. A Community Manager is also responsible for answering all queries related to the products or services he endorses. Similar to a Community Moderator, a Community Manager can sometimes perform moderation tasks such as giving out warnings, banning, blocking, and deleting unnecessary posts.

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AI works behind the scenes to filter spam, answer tickets, and moderate content. But the best companies still rely on people to catch mistakes and improve AI.

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