A Soft Wallet is a software where cryptocurrencies and private keys are stored. These types of wallets are commonly found in desktop, mobile and online formats, such as websites and applications. Unlike Hard Wallets, Soft Wallets utilize a cloud or a server to store user data and information and an internet connection is required to access, use, and manage them.

A concise guide to SaaS customer support, covering team models, SLAs, KPIs, tooling, 24/7 coverage, and when outsourcing makes sense.

A practical guide to building 24/7 customer service, covering staffing, follow-the-sun shifts, escalation, automation, and SLAs without burning the team.

Learn how our managed services are designed to shoulder all operational responsibilities, offering clients streamlined, process-based operations under a flat monthly fee, allowing them to focus on growth.

Build a reliable social media community management operation with clear SLAs, escalation paths, moderation standards and off-hours coverage.

Explore 8 managed services examples across labeling, moderation, support, KYC and AI safety, with scope, SLAs, outcomes and practical lessons.

Scale ecommerce support with BUNCH using automation for routine work and real people for difficult tickets, with 24/7 coverage and order ops.