Stickiness refers to how often users engage in a product, platform, or community. It is calculated as: Stickiness = Daily Active Users/ Monthly Active Users = DAU/MAU The higher the number of users who are active in a day compared to the number of active users during the last month, the higher the rate of stickiness. It indicates the loyalty and engagement of the users to such product, platform, or community.

A concise guide to SaaS customer support, covering team models, SLAs, KPIs, tooling, 24/7 coverage, and when outsourcing makes sense.

A practical guide to building 24/7 customer service, covering staffing, follow-the-sun shifts, escalation, automation, and SLAs without burning the team.

Learn how our managed services are designed to shoulder all operational responsibilities, offering clients streamlined, process-based operations under a flat monthly fee, allowing them to focus on growth.

Build a reliable social media community management operation with clear SLAs, escalation paths, moderation standards and off-hours coverage.

Explore 8 managed services examples across labeling, moderation, support, KYC and AI safety, with scope, SLAs, outcomes and practical lessons.

Scale ecommerce support with BUNCH using automation for routine work and real people for difficult tickets, with 24/7 coverage and order ops.