Customer Service Support Outsourcing
Services for Mobile & Social Apps
Turn a simple inquiry into a smile. Outsource Your Mobile & Web App Customer Service tou our experience support teams. Our support specialists take care of chat, phone and email inquiries including all app usage questions, troubleshooting, or in-app purchase issues.
We integrate with your existing support platforms Zendesk, Helpscout, Intercom, Freshdesk, Salesforce Desk, and other CRM platforms seamlessly. Our seasoned specialists draw on years of experience working for international tech products. We cover any shift to respond to users whenever they ask for support.
Get a proposal in less than 24 hours
Retain Your Users by Targeting Their Heart
The importance of excellent customer support cannot be overstated, particularly in competitive markets where user lifetime value is increasing. During onboarding, our success team collects and analyzes all relevant information about your app and internal processes that impact the user experience. Our goal is to achieve a deep understanding of your app in order to provide empathetic and effective support. We also gather and create knowledge bases, training materials, and FAQs to ensure our agents are well-equipped to support your customers. Our quality assurance process includes regular internal audits, measured against scorecards to ensure consistent output quality. We continuously update and improve our guidelines and knowledge bases through agent feedback and ongoing iteration.
Introducing our 24/7 Shared Team Service
We offer you a cost-effective outsourcing solution for your apps customer support needs through our shared 24/7 teams, which are shared between different clients. This makes it a great option for you if you require high coverage but moderate volume support. Our approach ensures that you can benefit from our professional support agents at an affordable cost.
Alternatively, if you require a more personalized approach, we also offer dedicated teams that are solely focused on your specific needs. This option provides you with a more exclusive service and ensures that your users receive a more personalized support experience.
By partnering with us, you can have peace of mind knowing that your users will receive exceptional customer support, whether it's through our shared 24/7 teams or dedicated teams. Please reach out to us today to learn more about our outsourcing services and how we can help enhance your users' experience.
Customer Service Support Outsourcing
High-Touch Project Management
Receive instant response, feedback and support from our dedicated 24/5 account management team
Flexible Pricing
Get a custom plan with elastic pricing models that fit your tasks volume, platform and saesonality
Scalable Workforce
Our elastic workforce allows you to scale up from a handful of agents to dozens in days
Accuracy Culture
Continuous training and rigorous QA complemented by double-pass techniques secure the highest accuracy
In-House Specialists
Our fully managed in-house specialists teams enable perfect accuracy and full compliance with your guidelines
Project Calibration
We will process a sample of your tickets and come back to you with proposed productivity estimates and quality thresholds
Dashboard Mastery
Our exposure to different dashboards enables us to handle high-volume and multi-user annotation at exceptional efficiency standards
Your Data is Yours
Your content remains secure and confidential. Our in-house team is under strict NDA to protect your business confidentiality
Compliance Above Standards
We meet international compliance standards for data handling and processing, security, confidentiality, and privacy
Kickstart your Customer Support project in days, not weeks
Share your challenge with us and we will send you a quote personally in less than 24 hours.
Get a proposal in less than 24 hours
Apps Customer Support Outsourcing Pricing
- Full-time dedicated agents
- Complimentary QA audits
- Custom shifts or 24/7
We reinvented the outsourcing model with flexibility in mind.
We set full-time teams and work on one-time projects of all sizes.