Customer Service Support Outsourcing

For Mobile & Web Apps

Retain your users by targeting their heart. Outsource your mobile & web app customer service

Turn a simple inquiry into a smile. Our experienced customer service support specialists take care of the customer service; including all app usage questions, troubleshooting or in-app purchase inquiries.

We integrate with your Zendesk, Helpscout, Intercom, Freshdesk, Salesforce Desk and other CRM platforms seamlessly. Our seasoned specialists draw on years of experience working for international tech products. We cover any shift to respond to users whenever they ask for support.

Scenario: Too many inquiries

HIGH VOLUME OF INQUIRIES

If you find yourself answering the same inquiries day in, day out, you really need to look into automating the process. By automating, it will save you time and cost so you can focus on the core objectives of the business. 

Mobile & Web app companies in particular receive plenty of inquiries including inquiries about features, bugs and how to. Outsourcing inquiries will definitely streamline your process.

AUTOMATE YOUR CUSTOMER SUPPORT

When we refer to 'Automate' we mean to outsource. We can package customised customer support options so who can take care of all of your customer support inquiries or even just the basic inquiries (Segmented by L1, L2, L3 etc). 

Streamline the process by hiring specialists to handle the volume of repetitive inquiries. If an inquiry needs to be escalated, our specialists will act and escalate where necessary.

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Scenario: Have a dedicated team answer all the complex or easy inquiries

ESCALATE CERTAIN INQUIRIES

The problem with customer service inquiries is they come in all shapes and forms. What if you could segment them into categories and have different people address different concerns.

BUILD TEAMS TO MANAGE ALL LEVELS OF SUPPORT

Once you establish which types of inquiries could do with outsourcing, BUNCH can provide specialists, either in small or large teams, to work on those inquiries alone.

For example, all simple password reset requests (which aren't automated) can be outsourced. The same goes with most Level 1 inquiries. If anything needs escalating the specialists will follow protocol and escalate.

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Customer Support for Mobile & Web apps Pricing

We reinvented the outsourcing model. Pay a single invoice a month including Talent Recruiting, Training, Equipment, Reporting and Headcount. All in.
full time specialist
$1,150 to $1,300 /mo

A full dedicated specialist
Part of your team
Custom shifts
Maximum dedication

24/7 coverage
$1,400 to $6,500 /mo

Wide range of tickets volume
Upscale & Downscale fast
Any support channel
Lowest AHT

Get a proposal here

Leave your customer support in good hands

We want to hear from you. Share your challenge with us and we will send you a quote in less than 24 hours.

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