Glossary of Terms

QA Report

Definition of
QA Report

"Quality Assurance Report (QA Report) keeps track of errors and best practices identified during an audit. This helps us detect possible process gaps, create solid action plans to prevent recurring issues which may result in an escalation, and recognize a job well done. Normally, a random sample is audited and compared against guidelines to obtain independent scores measuring individual metrics like Compliance, Accuracy, Efficiency, Customer Satisfaction, or others."

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