Technical Support
Definition of
Technical Support
Technical Support is a type of customer support that provides assistance for individuals having technical problems with electronic devices or software. A technical support team is composed of individuals that are experts with the features or workflow of a product or service. With this knowledge, they are able to troubleshoot most problems that a user experiences. Information on how to reach technical support is usually provided with the product or service documentation. Technical support may be provided over the phone, through email tickets, or with a live-chat interface.
Related Terms
Related Services
Related Industries
Stay in the Loop!
Related Content
Our Managed Services Model
Learn how our managed services are designed to shoulder all operational responsibilities, offering clients streamlined, process-based operations under a flat monthly fee, allowing them to focus on growth.
How BUNCH Became a 24/7 Operations Powerhouse
Our 24/7 outsourcing services ensure seamless, efficient operations for businesses worldwide. From shift scheduling to cultural sensitivity, we guarantee continuous support in all time zones.
Ethical Supply Chain: Your Reputation Extends to Your Outsourced Teams
Explore the importance of ethical supply chain management in outsourcing. Learn how BUNCH ensures fair wages, strict working conditions, comprehensive mental health support, and end-to-end compliance to maintain integrity and enhance your brand's reputation.
Scaling Data Labeling Teams Without Compromising on Quality
Discover how companies can scale data labeling for ML models without sacrificing quality. Learn about double-pass annotation, AI integration, dedicated teams, continuous training, and robust project management to maintain precision and efficiency.
How We Are Obsessed About Data Quality and Why
We understand the importance of reliable data quality for training datasets and precision in moderating user-generated content. Learn how we apply rigorous QA in all our processes.