Yes, we offer payment options in stablecoins for our clients. Please be aware that there may be regulatory requirements prior to engaging in crypto payments depending on the client's jurisdiction.
Clients can always cancel the contract during the one-month probation period if they are not satisfied with our services. However, as of 2024, it's worth noting that no client has yet exercised this option.
The minimum contract duration is one year for recurrent campaigns. However, most of our services include a one-month probation period during which either party can cancel the contract at any time without further liabilities if they are not satisfied with the service.
At BUNCH, we provide a "Managed Services" model, focusing on operational excellence and efficiency without requiring client oversight. Unlike the common industry practice of staff augmentation, which involves client involvement in hiring and management, we handle all aspects of service delivery. This includes talent selection, training, productivity management, and data security.By assuming full responsibility for these functions, we allow our clients to concentrate on their core business activities, offering them peace of mind regarding operations.
Our approach not only ensures high-quality service and compliance but also maintains strict data privacy and security standards, contributing to better overall business outcomes.
When we founded BUNCH, we studied in detail the BPO market in major developing countries like the Philippines, Indonesia. We were living in South-East Asia for years and were very aware of the unmatched talent and human quality of Filipinos and Indonesians. Truly unique in this world.
We were actually shocked to find out how most BPOs marketed their services. It was common to find pictures of "agents" in cubicles wearing low-end headsets and portrayed as affordable overseas labor. The entire sales pitch was to show how much companies could save by outsourcing talent to the Philippines, detailing salaries, potential savings, and even how frequently a Filipino gets sick, or when to trust them.
Employee engagement was often about fast-food birthday parties and company mascots. Somehow, most considered their own talent as a bunch of kids.
We found that approach deeply condescending.
BUNCH was born as a hub to connect the new generation of skilled tech talent with tech jobs in global tech hubs. We opened colorful offices without cubicles. Our talent is addressed as Tech Specialists and everyone is treated as the professionals working in AI, SaaS, Fintech, and Social Media that they actually are.
We are very particular about the glorification of our talent. BUNCH was then born as "A bunch of tech specialists doing crazy things with high tech."
Currently, BUNCH is a self-funded, independent private company and we are not actively seeking investments. However, we are open to discussions with institutional investors. If you are interested, please reach out to us via email at founders@meetbunch.com.
BUNCH was founded in 2017 by Carlos Puig and Rodrigo Cardenete.
We specialize in labeling training data at scale, which is crucial for the machine learning programs behind all AI models today. In fact, some of the models we train are likely used in products you use every day. We also utilize AI to optimize our processes, oversee quality assurance tasks, and assist our agents with various tasks. These AI-enabled processes are integral to our operations. Whether this qualifies us as an AI company may depend on your perspective.
All our labelers, moderators, and agents are either full-time employees or full-time independent contractors. We do not use crowdsourced talent because maintaining high levels of accuracy, commitment to volume, and meeting tight deadlines are crucial for our clients. Additionally, employing full-time talent ensures ethical working conditions, a standard we uphold for everyone at BUNCH and proudly extend to our clients.
While calls constitute a small portion of our operations, much of our customer service is conducted via chat or ticket systems. In the Philippines, BPO companies are often referred to as "call centers", a term familiar to older generations. Our primary focus is on data labeling and trust & safety—complex areas that are sometimes simplified in casual conversations as "call center work."
Our workforce setup is diverse, with some specialists working remotely and others on-premises. We have team members in Indonesia and Vietnam, though the majority are based in the Philippines.
Yes. Currently, we have a headquarters office in BGC, Manila, and a production center in Bacoor, Cavite, the Philippines. Some teams work remotely, while other members work on premises, depending on the scope of work, data security, and type of activity.
Most of our team members are based in the Philippines, including our top management and founders.
Frequently Asked Questions
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