Glossary of Terms

Direct Message (DM)

Definition of

Direct Message (DM)

In online communities and mobile chats/messaging apps, a Direct Message (DM), is a type of communication wherein the message can only be viewed or read by a specific recipient or group of people. This is also known as Private Message (PM), or Personal Message.

Related Industries

Stay in the Loop!

Subscribe to our newsletter and get the latest updates, exclusive content, and insights on Data Ops, Machine Learning, and emerging tech startups.

Related Content

Beyond the Inbox: How SaaS Teams Build Support That Holds Up

Beyond the Inbox: How SaaS Teams Build Support That Holds Up

A concise guide to SaaS customer support, covering team models, SLAs, KPIs, tooling, 24/7 coverage, and when outsourcing makes sense.

24/7 Customer Service: How to Actually Build It

24/7 Customer Service: How to Actually Build It

A practical guide to building 24/7 customer service, covering staffing, follow-the-sun shifts, escalation, automation, and SLAs without burning the team.

Our Managed Services Model

Our Managed Services Model

Learn how our managed services are designed to shoulder all operational responsibilities, offering clients streamlined, process-based operations under a flat monthly fee, allowing them to focus on growth.

Community Management for Social Media Operations

Community Management for Social Media Operations

Build a reliable social media community management operation with clear SLAs, escalation paths, moderation standards and off-hours coverage.

8 Managed Services Examples for Tech Operations

8 Managed Services Examples for Tech Operations

Explore 8 managed services examples across labeling, moderation, support, KYC and AI safety, with scope, SLAs, outcomes and practical lessons.

E Commerce Support Operations Guide

E Commerce Support Operations Guide

Scale ecommerce support with BUNCH using automation for routine work and real people for difficult tickets, with 24/7 coverage and order ops.