Mention
Definition of
Mention
Mention is when a community member tags a specific person/s in a message. The main purpose of this is to call the attention of the intended recipient in the chatroom so he can view and respond to an urgent or important message. This usually sends an alert to the tagged person so he can check the message.
Related Terms
Related Services
Related Industries
Stay in the Loop!
Related Content
Beyond the Inbox: How SaaS Teams Build Support That Holds Up
A concise guide to SaaS customer support, covering team models, SLAs, KPIs, tooling, 24/7 coverage, and when outsourcing makes sense.
24/7 Customer Service: How to Actually Build It
A practical guide to building 24/7 customer service, covering staffing, follow-the-sun shifts, escalation, automation, and SLAs without burning the team.
Our Managed Services Model
Learn how our managed services are designed to shoulder all operational responsibilities, offering clients streamlined, process-based operations under a flat monthly fee, allowing them to focus on growth.
Community Management for Social Media Operations
Build a reliable social media community management operation with clear SLAs, escalation paths, moderation standards and off-hours coverage.
8 Managed Services Examples for Tech Operations
Explore 8 managed services examples across labeling, moderation, support, KYC and AI safety, with scope, SLAs, outcomes and practical lessons.
E Commerce Support Operations Guide
Scale ecommerce support with BUNCH using automation for routine work and real people for difficult tickets, with 24/7 coverage and order ops.