Freshchat is a popular helpdesk and customer relations management platform created by Freshworks where customers can get real-time support regarding their inquiries, concerns, and escalations in a channel of chat. Freshchat allows customer support agents to interact with customers quickly by creating an easy-to-access channel for conversation. This web-based platform can also be utilized in lead generation and categorization, sending announcements and updates and engaging lapsing and inactive customers.