Freshchat
Definition of
Freshchat
Freshchat is a popular helpdesk and customer relations management platform created by Freshworks where customers can get real-time support regarding their inquiries, concerns, and escalations in a channel of chat. Freshchat allows customer support agents to interact with customers quickly by creating an easy-to-access channel for conversation. This web-based platform can also be utilized in lead generation and categorization, sending announcements and updates and engaging lapsing and inactive customers.
Related Terms
Related Services
Related Industries
Stay in the Loop!
Related Content
Our Managed Services Model
Learn how our managed services are designed to shoulder all operational responsibilities, offering clients streamlined, process-based operations under a flat monthly fee, allowing them to focus on growth.
How BUNCH Became a 24/7 Operations Powerhouse
Our 24/7 outsourcing services ensure seamless, efficient operations for businesses worldwide. From shift scheduling to cultural sensitivity, we guarantee continuous support in all time zones.
Ethical Supply Chain: Your Reputation Extends to Your Outsourced Teams
Explore the importance of ethical supply chain management in outsourcing. Learn how BUNCH ensures fair wages, strict working conditions, comprehensive mental health support, and end-to-end compliance to maintain integrity and enhance your brand's reputation.
Scaling Data Labeling Teams Without Compromising on Quality
Discover how companies can scale data labeling for ML models without sacrificing quality. Learn about double-pass annotation, AI integration, dedicated teams, continuous training, and robust project management to maintain precision and efficiency.
How We Are Obsessed About Data Quality and Why
We understand the importance of reliable data quality for training datasets and precision in moderating user-generated content. Learn how we apply rigorous QA in all our processes.