Glossary of Terms

Browse for definitions about tasks and processes performed in tech industries. Most terms have never had clear boundaries, but there are common understandings of terms that we list here.

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Self-Service Ratio
Customer Support
s
Semantic Segmentation
Data Labeling
S
Sensitive Content Review
Content Moderation
S
Sentiment Analysis
Artificial Intelligence
S
Shadowbanning
Content Moderation
S
Shared Liability
Blockchain / Crypto
S
Shiller
Community Management
S
Shrinkage
Customer Support
S
Smart Contract
Blockchain / Crypto
S
SMS Support
Customer Support
S
Social Impact
Blockchain / Crypto
S
Social Media Support
Community Management
S
Soft Fork
Blockchain / Crypto
S
Soft Wallet
Blockchain / Crypto
S
Spammer
Community Management
S
Stablecoin
Blockchain / Crypto
S
Stickiness
Community Management
S
Structured Data
Artificial Intelligence
S
Subreddit
Community Management
S
Subtweet
Community Management
S
Super User
Community Management
S
Supervised Learning
Artificial Intelligence
S
Support Channel
Customer Support
S
Support Ticket
Customer Support
S
Synchronous Response
Customer Support
S
Synthetic Data
Data Labeling
s
Tag
Community Management
T
Task
Artificial Intelligence
T
Taxonomy & Ontology
Data Labeling
t
Technical Support
Customer Support
T
Telegram
Community Management
T
Telephony
Customer Support
T
Test Dataset
Data Labeling
t
Testnet
Blockchain / Crypto
T
Thread
Community Management
T
Ticket
Customer Support
T
Ticket Deflection Rate
Customer Support
T
Ticketing Systems
Customer Support
T
Tier 1 Support
Customer Support
T
Tier 2 Support
Customer Support
T
Token
Blockchain / Crypto
T
Token Generation Event (TGE)
Blockchain / Crypto
T
Token Model
Blockchain / Crypto
T
Tokenomics
Blockchain / Crypto
T
Token Supply
Blockchain / Crypto
T
Toxicity Score
Content Moderation
T
Trader
Blockchain / Crypto
T
Training Dataset
Data Labeling
t
Trend
Community Management
T
Troll
Community Management
T
Trust & Safety Operations
Content Moderation
t
Twitter
Community Management
T
Unbanked/Underbanked
Blockchain / Crypto
U
Unstructured Data
Artificial Intelligence
U
User Acquisition
Community Management
U
User-Generated Content (UGC)
Content Moderation
U
Utility Token
Blockchain / Crypto
U
Utilization
Processes
U
Validation Dataset
Data Labeling
V
Venture Capital
Blockchain / Crypto
V
Virality
Community Management
V
Wallet
Blockchain / Crypto
W
Warning
Community Management
W
Whitepaper
Blockchain / Crypto
W
X (Twitter)
Community Management
X
Yottabyte
Artificial Intelligence
Y
Zendesk
Customer Support
Z

Trusted by

Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky

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