Glossary of Terms

Browse for definitions about tasks and processes performed in tech industries. Most terms have never had clear boundaries, but there are common understandings of terms that we list here.

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2-Factor Authentication
Blockchain / Crypto
F
Abandonment Rate
Customer Support
A
Abracadabra
Processes
A
A/B Testing
Artificial Intelligence
A
Accelerator
Blockchain / Crypto
A
Acceptance Criteria
Data Labeling
a
Account Takeover (ATO)
Content Moderation
a
Accuracy
Processes
A
Active Learning
Data Labeling
a
Active Learning Loop
Data Labeling
a
Adjudication
Data Labeling
a
Adversarial Moderation
Content Moderation
A
Agent
Customer Support
A
Agent Attrition Rate
Customer Support
A
Agent Utilization Rate
Customer Support
A
Airdrop
Blockchain / Crypto
A
Algorithm
Artificial Intelligence
A
Altcoin
Blockchain / Crypto
A
Ambassador Program
Blockchain / Crypto
A
Angel Investors
Blockchain / Crypto
A
Annotation Accuracy
Data Labeling
A
Annotation Guidelines
Customer Support
a
Annotation Platform
Data Labeling
A
Anti-Money Laundering (AML)
Blockchain / Crypto
A
Area Under The Curve (AUC)
Artificial Intelligence
A
Arrival Pattern
Processes
A
Artificial Intelligence (AI)
Artificial Intelligence
A
Ask Me Anything (AMA)
Community Management
A
Asymmetric Cryptography
Blockchain / Crypto
A
Asynchronous Messaging
Customer Support
A
Asynchronous Support
Customer Support
A
Automated Content Filtering
Content Moderation
A
Average Handle Time (AHT)
Customer Support
A
Back Office Support
Content Moderation
B
Bag Holder
Blockchain / Crypto
B
Ban
Community Management
B
Bear Market
Blockchain / Crypto
B
Behavioral Coaching
Customer Support
B
Benchmark Dataset
Data Labeling
B
Benchmarking (CX)
Customer Support
B
Bias-Variance Tradeoff
Artificial Intelligence
B
Big Data
Artificial Intelligence
B
Bilingual Agent
Customer Support
B
Bio
Community Management
B
Bitcoin
Blockchain / Crypto
B
Bitcointalk
Community Management
B
Block
Community Management
B
Blockchain
Blockchain / Crypto
B
Blocks
Blockchain / Crypto
B
Boosting
Artificial Intelligence
B
Bounding Box
Artificial Intelligence
B
Bounty Program
Blockchain / Crypto
B
Bull Market
Blockchain / Crypto
B
Calibration Session
Data Labeling
C
Campaign
Processes
C
Canned Responses / Macros
Customer Support
C
Central Processing Unit
Artificial Intelligence
C
Challenger Banks
Blockchain / Crypto
C
Channel
Community Management
C
Chat
Community Management
C
Chatbot
Community Management
C
Chat Bubble
Community Management
C
Chat Support
Customer Support
C
Circulating Supply
Blockchain / Crypto
C
Cloud
Blockchain / Crypto
C
Cloud Mining
Blockchain / Crypto
C
Clustering
Artificial Intelligence
C
Coaching
Processes
C
Coin
Blockchain / Crypto
C
Community
Community Management
C
Community Guideline
Community Management
C
Community Manager
Community Management
C
Comparison Site
Blockchain / Crypto
C
Compliance
Processes
C
Computer Vision
Artificial Intelligence
C
Confirmation Bias
Artificial Intelligence
C
Consensus
Blockchain / Crypto
C
Consensus Review
Data Labeling
C
Contextual Moderation
Content Moderation
C
COPC Certification
Customer Support
C
Cryptoasset
Blockchain / Crypto
C
Cryptocurrency
Blockchain / Crypto
C
Cryptocurrency Wallet
Blockchain / Crypto
C
Crypto Space
Blockchain / Crypto
C
Customer Care
Customer Support
C

Trusted by

Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky

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