Glossary of Terms

Browse for definitions about tasks and processes performed in tech industries. Most terms have never had clear boundaries, but there are common understandings of terms that we list here.

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Customer Churn Rate
Customer Support
C
Customer Experience (CX)
Customer Support
C
Customer Life Cycle
Customer Support
C
Customer Satisfaction
Customer Support
C
Customer Service
Customer Support
C
Daily Active Users (DAU)
Community Management
D
Data
Artificial Intelligence
D
Data Augmentation
Data Labeling
D
Data Bias
Data Labeling
D
Data Security Compliance
Blockchain / Crypto
D
Dataset Curation
Data Labeling
D
Data Stratification
Data Labeling
D
Data Warehouse
Content Moderation
D
Decentralization
Blockchain / Crypto
D
Demo
Community Management
D
Deplatforming
Content Moderation
D
Desktop Version
Community Management
D
Developer
Blockchain / Crypto
D
Digital Bank
Blockchain / Crypto
D
Digital Native
Blockchain / Crypto
D
Digital Wallet
Blockchain / Crypto
D
Digital Watermarking
Content Moderation
D
Direct Message (DM)
Community Management
D
Discord
Community Management
D
Domestic Outsourcing
Customer Support
D
E-Commerce
Customer Support
E
Edge Cases
Content Moderation
E
Efficiency
Processes
E
Email Support
Customer Support
E
Empathy
Customer Support
E
Empathy Scoring
Customer Support
E
Engagement
Community Management
E
Error Rate
Data Labeling
e
Escalation
Customer Support
E
Escalation Matrix
Content Moderation
E
Escalation Path
Customer Support
e
Ethereum
Blockchain / Crypto
E
Evil Points
Community Management
E
Exchange
Blockchain / Crypto
E
F1 Score
Customer Support
f
Facebook
Community Management
F
False Negative
Content Moderation
F
False Positive
Content Moderation
F
Feed
Community Management
F
Fintech Ecosystem
Blockchain / Crypto
F
First Response Time (FRT)
Customer Support
F
Fork
Blockchain / Crypto
F
Forum
Community Management
F
Fraud Detection
Blockchain / Crypto
F
Freshchat
Customer Support
F
Freshdesk
Customer Support
F
Full Node
Blockchain / Crypto
F
Gamification
Artificial Intelligence
G
Garbage In, Garbage Out (GIGO)
Artificial Intelligence
G
Gas
Blockchain / Crypto
G
Github
Community Management
G
Gold Standard Dataset
Data Labeling
g
Gold Standard Review
Data Labeling
g
Ground Truth
Data Labeling
G
Group
Community Management
G
Guidelines
Artificial Intelligence
G
Hallucination Rate
Data Labeling
H
Hard Fork
Blockchain / Crypto
H
Hard Wallet
Blockchain / Crypto
H
Hashtag
Community Management
H
High Touch Support
Customer Support
H
Human-In-The-Loop
Artificial Intelligence
H
ID Validation
Blockchain / Crypto
I
Image Annotation
Artificial Intelligence
I
Impersonator
Community Management
I
In-App Reporting
Content Moderation
I
In-App Support
Customer Support
I
Inductive Bias
Artificial Intelligence
I
Information Retrieval
Artificial Intelligence
I
Initial Coin Circulation (ICC)
Blockchain / Crypto
I
Initial Coin Offering (ICO)
Blockchain / Crypto
I
Initial Public Offering (IPO)
Blockchain / Crypto
I
Instagram
Community Management
I
Insurance on Demand
Blockchain / Crypto
I
Json
Artificial Intelligence
J
Keypoint Annotation
Data Labeling
K
Knowledge Base (KB)
Customer Support
K

Trusted by

Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
PolyMarket
clear spider
GoPro
Medtronic
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky

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